Refund Policy

Policy

All purchases on the platform are final and cannot be refunded or cancelled once payment is complete.

Before buying, you can freely evaluate any course: the detailed description, the full curriculum with lesson titles and durations, student reviews, and free preview lessons wherever the instructor provides them.

Limited exceptions

We handle only the following cases, after verification by our support team:

• A duplicate charge for the same order caused by a technical payment error — the excess amount is returned in full
• A payment taken without the course being activated, due to a technical fault not resolved within a reasonable time of reporting it to support
• Whatever mandatory consumer-protection laws in the buyer’s country require, where applicable

Having an issue?

Most issues — video playback, missing content, access problems — are solved by our support team without you losing your course. Reach us from “My purchases” via “Having an issue with this order?” or at support@learova.com.

Tax

In the exceptional cases where an amount is returned, it is returned inclusive of any tax collected on it, and a credit note is issued against the original document wherever it was a tax invoice.